Cathryn Minors and William Cooper of the Conyers Dill & Pearman law firm reveal how they deliver exceptional client service

As a young person embarking on a professional career, you will receive lots of advice about gaining the right qualifications, honing your technical skills, and networking. All of which is important, but once you start working with clients, your attention will have to shift from meeting your own needs to focusing on theirs. Paradoxically, you will find that putting clients first may be one of most important keys to getting ahead yourself.

Conyers Dill & Pearman is widely recognised as one of the world’s pre-eminent offshore law firms. It attained this position by providing its clients with high-quality, timely, and responsive service conducted in a friendly and professional manner. “We are and always will be a firm that puts our clients first,” explains Graham Collis, director and head of Bermuda Corporate. “Our success stems from the quality of support that we give clients to help them meet their strategic objectives – not just as lawyers but as trusted business advisers.”

Cathryn & Will’s top-five client service tips

  • Be accessible and responsive
  • Communicate clearly and concisely
  • Do your research so you understand their business and their needs
  • Be constructive: If you cannot help a client in the way he or she wants, look for alternative solutions
  • Have high presentation standards

This article first appeared in the 2018 edition of Your Future.

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