We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, please contact the relevant office below:
Bermuda: [email protected]
British Virgin Islands: [email protected]
Cayman Islands: [email protected]
Hong Kong: [email protected]
London: [email protected]
Singapore: [email protected]
Our Commitment to You
When you raise a concern, we will:
- Review your complaint fairly and impartially, with oversight from a senior member of staff authorised to resolve the matter.
- Acknowledge your complaint promptly.
- Seek to resolve this issue as quickly as possible and confirm the outcome in writing.
- Provide a full response within four weeks. If additional time is required, we will explain the reason for the delay and provide and updated timeframe.